Refund policy

If something isn't right with your Silsila by Dvaar order, we're here to help.

Unboxing video is mandatory

For any return or exchange request on eligible products, an unboxing video is mandatory. The video must clearly show the package from the moment it is opened, without any cuts or edits. We need it to verify and process any return or exchange claim.

Please record an unboxing video while opening your package, and keep it until your claim is settled. Claims without valid video proof may not be considered.

What can be returned

We accept returns or exchanges for items that arrive:

  • damaged
  • defective
  • different from what you ordered

Returned items must be unused and in their original packaging, with the invoice and any tags or certificates that came with them.

What cannot be returned

  • Customized, engraved or personalized jewellery, coins and bullion items cannot be returned or refunded under any circumstances, whatever the nature of the customization.
  • Gift cards.

Time limits

  1. Report any damage, defect or wrong item within 24 hours of delivery. Email us photos and your unboxing video.
  2. Once we approve your request, send the item back within 7 days of delivery.

Requests raised after these time limits may not be accepted.

How to request a return

Email support@dvaarsilver.com with your order number, the reason for return, photos and your unboxing video. Our team will reply with return instructions. Items sent back without an approved request will not be accepted.

Return address:
Dvaar Silver International Pvt. Ltd.
No. 69/B, Ground Floor, MRK Tower, 2nd Cross, West of Chord Road, 2nd Stage, Near Rajajinagar Metro Station, Bengaluru, Karnataka 560086

Return shipping

We cover the cost of return shipping for approved returns. Shipping and handling fees on the original order are not refundable.

Exchanges

Exchanges depend on stock availability. If the same item is not available, we will issue a refund or store credit.

Refunds

After we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method within 7 to 10 business days. Your bank may take a few extra days to show it.

High value orders

For items valued above ₹25,000, please contact us before sending anything back. We will arrange a secure, insured return.

Questions

Write to us at support@dvaarsilver.com.