Frequently Asked Questions

About Our Jewellery

Is Silsila jewellery made of real silver?

Yes. Every piece in the Silsila collection is crafted in genuine 92.5 sterling silver — tested, hallmarked and stamped for authenticity. We never compromise on purity.

What is 92.5 sterling silver?

92.5 sterling silver means the metal is 92.5% pure silver, alloyed with 7.5% other metals (typically copper) for durability. It is the international standard for fine silver jewellery and is often referred to as 925 silver.

Is Silsila jewellery cadmium-free?

Yes. All Silsila jewellery is always cadmium-free, making it safe for everyday wear on all skin types.

Will the silver tarnish over time?

Silver naturally reacts with air and moisture over time. To keep your jewellery looking its best, store it in an airtight pouch, avoid exposure to perfumes and chemicals, and clean it gently with a soft cloth.

Orders & Shipping

Do you offer free shipping?

Yes. We offer free and insured shipping across India on all orders.

How long does delivery take?

Orders are typically delivered within 5–7 business days across India. Estimated delivery dates are shown at checkout.

Do you ship internationally?

Yes, we do offer international shipping. Timelines and charges vary by destination and are displayed at checkout.

Returns & Exchanges

What is your return policy?

We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, undamaged and in original packaging. Return requests must be raised within 24 hours of delivery.

How do I initiate a return or exchange?

Email us at support@silsila.co.in with your order number and reason for return. Our team will respond with instructions within 24 hours.

Are customised or engraved pieces returnable?

No. Customised, engraved or personalised jewellery is non-returnable.

Product Care

How do I care for my silver jewellery?

Store jewellery in an airtight zip-lock pouch or box when not in use. Avoid contact with perfumes, lotions, sweat and harsh chemicals. Clean gently with a soft, dry cloth. Remove jewellery before swimming or bathing.

Can I wear Silsila jewellery every day?

Absolutely. Silsila jewellery is designed for daily wear — lightweight, comfortable and crafted to be part of your everyday.

Contact Us

How can I reach Silsila customer support?

Email us at support@silsila.co.in or visit our Contact page. We typically respond within 24 business hours.