Privacy Policy

Effective Date: 22/10/25

Last Updated: 28/05/26

Company Name: Dvaar Silver International Private Limited

Website: https://silsila.co.in

Company Information

Dvaar Silver International Private Limited ("we", "us", or "our") operates the website https://silsila.co.in, an online platform offering premium silver jewellery and related accessories.

Purchase Eligibility

• Users must be at least 18 years of age and legally capable of entering into binding contracts under Indian law.

• Purchases made for commercial resale are subject to company approval.

Product Information

• All descriptions, images, and specifications are provided for reference.

• Minor variations in weight, design, or colour may occur due to handcrafted production.

• We reserve the right to update or modify product details at any time without notice.

Pricing

• Prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise specified.

• Silsila by Dvaar reserves the right to alter prices or promotional offers without prior notice.

Payment

• Payments are accepted through secure online gateways in INR.

• Orders are processed only after successful payment confirmation.

• Silsila by Dvaar is not responsible for delays due to payment gateway errors or bank issues.

Order Processing

• Confirmation is sent via email or SMS.

• Processing times vary based on product availability and customization requests.

Shipping

• Domestic and international shipping is provided through trusted partners.

• Estimated delivery timelines are displayed during checkout.

• Delays due to natural disasters, courier issues, or government restrictions will be communicated promptly.

Returns, Refunds & Exchanges

• Refer to our detailed Returns & Refund Policy for complete information.

Warranty

• All products are guaranteed for purity and authenticity.

• Tarnish or damage from misuse, exposure to chemicals, or improper handling is not covered under warranty.

Intellectual Property

• All trademarks, brand names, images, and content are owned exclusively by Dvaar Silver International Pvt. Ltd.

• Unauthorized use or reproduction is strictly prohibited.

Prohibited Use

Users are prohibited from:

• Misusing or attempting to hack the site.

• Engaging in fraudulent activity or unauthorized reselling.

• Violating any applicable laws or rights of others.

Governing Law

• These Terms are governed by Indian law.

• All disputes will fall under the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

2. Code of Conduct

Commitment to Honesty & Transparency

• All business practices are rooted in fairness, clarity, and ethical conduct.

Sourcing Standards

• Silver and materials are procured from verified, ethical suppliers.

• We ensure compliance with trade and labour standards.

Sustainability & CSR

• Silsila by Dvaar is committed to eco-friendly production and packaging.

• We actively support responsible waste management and recycling initiatives.

Compliance

• Full compliance with Indian laws, labour regulations, and consumer protection standards is maintained.

Respect for Privacy

• Customer and vendor data are handled confidentially.

• Personal data is used strictly in accordance with our Privacy Policy.

3. Returns & Refund Policy

• Return Period: 7 Days from Delivery

Eligibility for Return

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase is required.

• Customized, engraved, or personalized jewellery is non-returnable.

Time Limit

• Return requests must be raised within 24 hours of delivery.

What Can Be Returned

• Items received in a defective, damaged, or incorrect condition are eligible for return or exchange.

How to Request a Return

• Email: support@silsila.co.in with your order number and reason for return.

• The support team will share return instructions and address details.

Refunds

• Approved refunds are processed within 7–10 days to the original payment method.

• Shipping and handling fees (if applicable) are non-refundable.

Exchanges

• Exchanges depend on stock availability.

• If unavailable, a refund or store credit will be issued.

Return Shipping Costs

• If the return is due to a company error (defective/wrong product), Dvaar Silver International Pvt. Ltd. will bear the shipping cost.

• For all other reasons, the customer bears the return shipping charge.

Damaged Deliveries

• Report damage or defects within 24 hours of receipt with photos and unboxing proof.

• Failure to report promptly may affect eligibility for return or refund.

High-Value Orders

• For items valued above ₹25,000, please contact customer care for secure return procedures and insurance guidelines.

4. Privacy Policy

Types of Data Collected

We collect the following information:

• Name, address, email, phone number

• Payment details and transaction data

• Browsing behavior, IP address, and device information

How We Collect Data

• Through account creation, order placement, and inquiries.

• Via cookies, analytics tools, and third-party integrations.

Purpose of Use

We collect and process data to:

• Fulfill and manage orders.

• Send updates and notifications.

• Improve site experience and customer support.

• Detect and prevent fraud.

• Follow legal obligations.

Storage of Data

• Data is stored securely using encrypted servers and CRM systems.

• Third-party payment gateways are selected for their data protection compliance.

Data Security

• We use SSL encryption, secure payment systems, and limited access protocols to safeguard data.

Customer Rights

Customers have the right to:

• Access, correct, or delete their personal data.

• Withdraw consent for marketing communications.

• Raise privacy concerns at support@silsila.co.in.

Cookies & Tracking

• Cookies are used to enhance user experience and monitor analytics.

• You may choose to disable cookies in browser settings.

Policy Updates

• Silsila by Dvaar reserves the right to change this Privacy Policy.

• Updated versions will be published with revised effective dates.

Contact Details

For privacy-related inquiries, contact:

Email: support@silsila.co.in

Address:

Dvaar Silver International Pvt. Ltd.
No. 69/B, Ground Floor, MRK Tower, 2nd Cross, West of Chord Road,
2nd Stage, Near Rajajinagar Metro Station, Bengaluru,
Karnataka – 560086.

GSTIN: 29AAKCD9477H1ZW

CIN: U68100KA2025PTC206849

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